FTP

We've put together the most commonly asked questions regarding the FTP process, please feel free to browse them and if you have any questions that have not been answered simply click here to contact us.

Click on any question to automatically go to it's answer.

• How do I set-up Smart FTP and upload files to my website?

• I need an FTP program to upload new files to my website, where can I get one?

• I’ve uploaded/published my website to my FTP area yet it’s not working/displaying correctly?

• Do I have access to update my website 24 hours a day?

• Once I've uploaded my files, how long does it take before they will display?

• I can't connect to my FTP area.

  
  Answers
  
   

• How do I set-up Smart FTP and upload files to my website?
  
  We’ve set-up a useful guide on how to set-up Smart FTP, please click here to view it.
   

• I need an FTP program to upload new files to my website, where can I get one?
  
  Windows Users,
  Smart FTP has an excellent one that’s free and easy to use, click here to visit their website and download it.
  
  Mac Users,
  Both Cyberduck and Fetch Softworks have FTP programs available to download and try for free.
  
  Click here to visit Cyberduck
  Click here to visit Fetch Softworks
   

• I’ve uploaded/published my website to my FTP area yet it’s not working/displaying correctly?
  
  Please make sure you have adhered to the following,
  
  You have stored your home page file directly inside the folder 'httpdocs' (not httpsdocs) and it is called 'index.htm' or 'index.html'
  
  When naming files/pictures you use lowercase format, i.e. 'index.htm' not 'Index.htm' or 'INDEX.HTM', plus your programming code (hyperlinks) must follow this format too.
   

• Do I have access to update my website 24 hours a day?
  
  Yes, your website is available for you to update at any time, via the popular ftp process.
   

• Once I've uploaded my files, how long does it take before they will display?
  
  Once you've uploaded your new files the changes should be displayed immediately.
   

• I can't connect to my FTP area.
  
  Please make sure you adhere to the following,
  
  1. All new accounts from first being activated take approximately 24 - 48 hours to propagate into the whole of internet and until this period has elapsed you will not be able to connect successfully.
  2. When you are entering your username and password this is being done in lower case format not UPPER
  3. You have not used any spaces either side of your username or password.
  4. If you have a firewall or anti-virus program they recognise the URL (website address) as been friendly.